سياسة الاستبدال والإسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- To exchange the product, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wants to exchange the product. In international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he specified, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he does not have this right after seven days have passed. 2- To return the product, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs associated with the return process. In the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. 4- The customer bears the shipping cost if the shipment was not received from the shipping company and was returned. The consumer is not entitled to retrieve the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he specified, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer.